List
Product List
The discipline of automobile distribution Analysis of Law No. 108/2022
FreeLaw No. 108/2022 represented a crucial turning point for the automotive distribution industry. The study offers a detailed analysis of the new legislative provisions to guide automotive builders, importers and licensed distributors through the regulatory complexities and implications of the law. The goal is to provide a super partes key to balancing contractual relationships and promoting competitiveness in the marketplace.
Customers' personal data: building value between standards, consents, security
FreeIn the current socioeconomic scenario, consumer-business relationships are now part of the knowledge economy, where the value of data and software exceeds that of physical products, making them a valuable resource, comparable to oil during industrialization. This study, integrating current regulations and data from retailers, is a practical guide on customer data management, with the aim of framing the topic of personal data processing and guiding retailers to draw an organizational and operational perimeter, both by securing data and leveraging business opportunities.
Vademecum for customer management in service
290,00 €Customer experience is a key aspect because it directly affects customer satisfaction and loyalty. Positive interaction at every moment of post-sales contact can turn an occasional customer into a loyal customer, thereby increasing long-term value for the company. This Vademecum was created with the goal of providing a concrete and immediate, valuable tool to help service operators better manage their customers' experience.
You can directly download the individual “Customer Service Recall Guidelines” form. If you are interested in more information about the complete Vademecum please contact us.
Agency vs. Dealership in car distribution
FreeThe automotive distribution industry is at a crossroads between the traditional dealer model and the revolutionary agency model. This study examines the evolution of distribution dynamics, where efficiency and proximity to the end customer become crucial. The guide provides a clear picture of emerging distribution regulations and trends, offering a concrete comparison framework between the two distribution models to support retailers in navigating the complex landscape of strategic choices.
DealerSTAT 2024 Summary
FreeDealerSTAT analyzes the relationship between automakers and the Network through the satisfaction level of Italian dealers. The study considers the different aspects of the tenure relationship and individual management activities through a questionnaire of more than 60 questions, aimed at identifying strengths and weaknesses but especially critical areas and room for improvement for each brand.
Service Customer Study 2024
2.990,00 €The automotive service industry is a complex field, involving a wide range of actors and different types of customers.
The SCS24 examines in detail the expectations and behaviors of automotive after-sales service customers, with a focus on what drives consumer choices.
The study takes an authentic picture of the consumer, as this real customer of garages provided feedback voluntarily and without incentives.
After-sales Navigator 2024
1.990,00 €After-sales is becoming an increasingly crucial aspect of dealer strategies and activities, both in terms of profitability and in building relationships and customer loyalty. In particular, the uncertainties that characterize the industry today make it a real safe haven for operators. The study provides a detailed overview of the most relevant opportunities and issues for dealers, in terms of current management and interest in the various aspects that characterize the aftermarket.
New Brand Observatory 2024
1.290,00 €The New Brand Observatory is Quintegia's study aimed at mapping new car brands entering or entering Italy or Europe with an electric-powered range (BEV or PHEV). Among the more than 60 brands considered, there are 30 electrified brands that are entering, including 10 that have already entered Italy since 2020, 10 interested in the domestic market largely by 2024, and another 10 among those already present and entering other European countries, excluding Italy for the time being. Each of these brands was analyzed within the Study according to a specific framework.
Automotive Customer Study 2024
2.990,00 €The Automotive Customer Study 2024 involved 5,624 voluntary respondents with the aim of understanding trends and intercepting needs in order to innovate the customer experience. They are available:
- The public summary
- The full version with all chapters
- The individual chapters of the Study
Mobility Landscape Study 2024
1.990,00 €The Mobility Landscape Study is a study by Quintegia aimed at providing a detailed overview of the transformations taking place in the industry with the goal of providing evaluation elements for operators on the different directions of evolution related to mobility. In 2024, the report “Microcars and two-wheelers in the dealer business” delves into the opportunities related to the sale of these types of vehicles. Available are:
- Abstract Results
- Complete Results Report