You are here:
Detailed description
1. Business evolution
The automotive sector is facing a deep transformation, driven by changes in consumption patterns and dealer approaches. This chapter analyses the main areas of evolution, including the growth of financial and insurance services, the importance of the customer experience and the digitisation of sales. Strategies to diversify the offer, develop e-commerce and respond to new mobility needs are explored, with concrete data on how dealers are adapting to these trends.
2. Welfare and well-being in the company
Employee welfare is increasingly central to the competitiveness of companies. This chapter highlights the welfare initiatives adopted by dealers, such as improving work-life balance, flexible working hours and creating more comfortable working environments. The benefits of these policies in terms of employee retention and increased productivity are analysed, along with the main obstacles, such as costs and cultural resistance.
3. Artificial Intelligence in dealerships
AI is revolutionising the industry, but how prepared are dealers? This chapter examines the level of AI adoption in dealerships and the business areas most impacted, such as marketing, sales and after-sales. It explores the potential of AI to improve operational efficiency, personalisation of the customer experience and data management, while also providing insight into companies’ planned investments in this technology.
4. Agency model
The transition to the agency model represents one of the most critical challenges for dealers. This chapter explores the level of readiness of dealers for this transition, the main critical issues to be addressed (management of car availability, pricing, role of marketing) and the impact of regulations, such as law 108/2022 and its amendments.
5. Human resources
The preparation of personnel is crucial to meet the challenges of the automotive market. This chapter analyses the skills needed for the future, the difficulties in finding new professional figures and the most effective strategies to fill the skills gap, such as internal training, job rotation and recruitment of new resources. It also examines turnover trends and the most frequently used channels for personnel recruitment and selection.
Product Information
Language
Italian
Total pages
30
Release date
May 2024
Format
Digital (PDF)
Automotive Retailer Perspective 2024
The study analyses the main developments in the automotive sector from the dealers' point of view. From innovation in business models to the impact of Artificial Intelligence, via corporate welfare and agency challenges, this report offers concrete data and strategic insights to face the future of automotive distribution successfully.
290,00 € VAT not included
Detailed description
1. Business evolution
The automotive sector is facing a deep transformation, driven by changes in consumption patterns and dealer approaches. This chapter analyses the main areas of evolution, including the growth of financial and insurance services, the importance of the customer experience and the digitisation of sales. Strategies to diversify the offer, develop e-commerce and respond to new mobility needs are explored, with concrete data on how dealers are adapting to these trends.
2. Welfare and well-being in the company
Employee welfare is increasingly central to the competitiveness of companies. This chapter highlights the welfare initiatives adopted by dealers, such as improving work-life balance, flexible working hours and creating more comfortable working environments. The benefits of these policies in terms of employee retention and increased productivity are analysed, along with the main obstacles, such as costs and cultural resistance.
3. Artificial Intelligence in dealerships
AI is revolutionising the industry, but how prepared are dealers? This chapter examines the level of AI adoption in dealerships and the business areas most impacted, such as marketing, sales and after-sales. It explores the potential of AI to improve operational efficiency, personalisation of the customer experience and data management, while also providing insight into companies’ planned investments in this technology.
4. Agency model
The transition to the agency model represents one of the most critical challenges for dealers. This chapter explores the level of readiness of dealers for this transition, the main critical issues to be addressed (management of car availability, pricing, role of marketing) and the impact of regulations, such as law 108/2022 and its amendments.
5. Human resources
The preparation of personnel is crucial to meet the challenges of the automotive market. This chapter analyses the skills needed for the future, the difficulties in finding new professional figures and the most effective strategies to fill the skills gap, such as internal training, job rotation and recruitment of new resources. It also examines turnover trends and the most frequently used channels for personnel recruitment and selection.
Product Information
Language
Italian
Total pages
30
Release date
May 2024
Format
Digital (PDF)
View similar
Service Customer Study 2024
Mobility Landscape Study 2024
New Brand Observatory 2024
The discipline of automobile distribution Analysis of Law No. 108/2022
Customers' personal data: building value between standards, consents, security
Vademecum for customer management in service
Agency vs. Dealership in car distribution
After-sales Navigator 2024
