The Vademecum for Customer Management in Service is a guideline resulting from Quintegia’s many years of experience through training and coaching activities carried out together with dealers and automakers. The document is designed to offer support to operators, providing practical tools and useful tips to optimize daily operations and improve efficiency in customer management in service. The contents of the document enable the learning of customer preferences, which are useful in providing a positive and tailored experience at the service center, always paying attention to attention to detail and giving value to the services offered.

Among the main contents of the comprehensive Vademecum are explored:

• Aspects to be investigated to gather customer preferences and succeed in providing a positive and tailored experience at the service center.
• Best practices for customer management in service during the 7 phases from acceptance to follow-up.
• Concrete suggestions to enable the utmost attention to detail and give value to the services offered.

The full Vademecum is available by sending a request through the contact form provided. Instead, it is possible to purchase through e-commerce the “Customer Service Recall Guidelines” form, a specific selection of the complete document, which is useful as a practical first step for telephone contact with the customer, to ensure the highest quality of contact and collect all useful information for the dealer.

The “Guidelines recall customer service” form contains, in the form of a question and answer between operator and customer:

• Management of the incoming appointment request phone call.
• Proactive management of the customer phone call from the service center to book an appointment.
• Handling of follow-up service center call to the customer after service intervention.