{"id":54411,"date":"2026-10-14T10:30:12","date_gmt":"2026-10-14T08:30:12","guid":{"rendered":"https:\/\/shop.quintegia.it\/?post_type=product&p=54411"},"modified":"2026-10-14T18:01:10","modified_gmt":"2026-10-14T16:01:10","slug":"asn-26","status":"publish","type":"product","link":"https:\/\/shop.quintegia.it\/en\/product\/asn-26\/","title":{"rendered":"After-Sales Navigator 2026"},"content":{"rendered":"\t\t
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For car dealerships today, after-sales represents an area called upon to fulfil a dual role: on the one hand, to support profitability and customer loyalty; on the other, to open up new sources of value capable of offsetting the pressure on margins in other areas of the business. The evolution of the automotive sector makes it necessary to consider not only how to improve existing activities, but also which directions to take in terms of development.<\/p>

The \u2018After-Sales Navigator 2026\u2019 study focuses precisely on this choice, with the aim of providing dealers with useful ideas and insights to help them define their after-sales strategy. The proposed approach compares two management approaches, which represent two distinct strategies for developing this area:<\/p>

  • Optimizer: <\/strong>an approach focused on optimising existing operations by improving the efficiency, profitability and quality of current activities;<\/li>
  • Builder:<\/strong> an approach focused on developing new potential through investment in new activities, skills and business ventures.<\/li><\/ul>

    These two approaches are analysed across three key areas: Business Extension<\/strong>, relating to the expansion of the product range and the scope of after-sales services; Customer Intelligence,<\/strong> relating to customer insight and the use of data; and Operational Excellence<\/strong>, relating to organisation, processes and productivity. The ultimate aim is to provide dealers with a practical tool to assess their positioning, identify the development path most consistent with their characteristics, and implement concrete, targeted actions to drive after-sales growth.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    The After-Sales Navigator 2026 study analyses after-sales development strategies within car dealerships, at a time when this area is called upon not only to ensure profitability and continuity in customer relationships, but also to generate new opportunities for growth. The study focuses on comparing two approaches to development<\/strong>, optimising existing<\/strong> and creating new potential<\/strong>\u2013 using a proprietary framework developed by Quintegia. This third edition offers an analysis of dealers\u2019 choices, focusing on business expansion, customer insight and operational excellence \u2013<\/strong>key areas for the evolution of the after-sales sector. The aim is to provide a practical tool to help dealers understand their positioning and the direction they are taking, supporting operational and strategic decisions in a context where development options are multiplying.<\/p>\n","protected":false},"featured_media":54385,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[462,446,450,452],"product_tag":[],"class_list":["post-54411","product","type-product","status-publish","has-post-thumbnail","product_cat-462","product_cat-after-sales","product_cat-documents-and-studies","product_cat-documents-with-variations","first","instock","sold-individually","taxable","shipping-taxable","purchasable","product-type-variable"],"yoast_head":"\nAfter-Sales Navigator 2026 - E-commerce Quintegia<\/title>\n<meta name=\"description\" content=\"The *After-Sales Navigator 2026* study analyzes the state and evolution of the after-sales business within dealerships, against a backdrop where this area increasingly represents a strategic pillar for profitability, customer loyalty, and growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.quintegia.it\/en\/product\/asn-26\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After-Sales Navigator 2026 - 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