{"id":52193,"date":"2025-09-25T11:17:54","date_gmt":"2025-09-25T09:17:54","guid":{"rendered":"https:\/\/shop.quintegia.it\/product\/service-customer-study-2025\/"},"modified":"2025-12-01T07:35:15","modified_gmt":"2025-12-01T06:35:15","slug":"scs25","status":"publish","type":"product","link":"https:\/\/shop.quintegia.it\/en\/product\/scs25\/","title":{"rendered":"Service Customer Study 2025"},"content":{"rendered":"\t\t
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The Service Customer Study 2025 offers exclusive insights into the after-sales experience of customers of authorised and independent garages.<\/p>\n

Customers do not just judge the garage: they judge the entire service experience<\/strong>. The study collected over 4,500 responses<\/strong> from customers, providing insights into various stages of the service journey, including:<\/p>\n

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  • What are the customer’s preferences<\/strong>?<\/li>\n
  • How do customers get information<\/strong>?<\/li>\n
  • How do customers make bookings<\/strong>?<\/li>\n
  • How do customers manage their tyres<\/strong>?<\/li>\n<\/ul>\n

    The study compares behaviours and expectations across three key axes:<\/p>\n

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    • Authorised<\/strong> workshops vs independent<\/strong> workshops<\/li>\n
    • Premium<\/strong> car customers vs generalist<\/strong> car customers<\/li>\n
    • Private<\/strong> customers vs business<\/strong> customers<\/li>\n<\/ul>\n

      The 2025 Service Customer Study allows you to:<\/p>\n

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      • Understand the behaviour<\/strong> of different types of customers<\/li>\n
      • Analyse the service<\/strong> importance matrix<\/strong>, which measures various specific after-sales activities<\/li>\n
      • Identify the most relevant customer expectations<\/strong><\/li>\n<\/ul>\n

        Who it is aimed at:<\/p>\n

        After-sales managers, service managers, general managers, customer experience managers, service consultants, marketing & CRM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        \n\t\t\t\t\t\tSeptember 2025\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        \n\t\t\t\t\t\tDigital (PDF)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Explore how customers<\/strong> experience <\/strong>after-sales service for their vehicles and discover their behaviours <\/strong>and expectations<\/strong>, guiding their choices<\/strong>.<\/p>\n

        Demo and Full Report available from october 2025<\/strong><\/p>\n","protected":false},"featured_media":52241,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[457,446,431,450,452],"product_tag":[],"class_list":{"0":"post-52193","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-457","7":"product_cat-after-sales","8":"product_cat-customers","9":"product_cat-documents-and-studies","10":"product_cat-documents-with-variations","12":"first","13":"instock","14":"sold-individually","15":"taxable","16":"shipping-taxable","17":"purchasable","18":"product-type-variable"},"yoast_head":"\nService Customer Study 2025 - E-commerce Quintegia<\/title>\n<meta name=\"description\" content=\"Studio sul cliente di officine Esplora come i clienti vivono l\u2019esperienza post-vendita auto e scopri quali sono i loro comportamenti\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.quintegia.it\/en\/product\/scs25\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Customer Study 2025 - 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