{"id":52180,"date":"2025-09-25T11:22:00","date_gmt":"2025-09-25T09:22:00","guid":{"rendered":"https:\/\/shop.quintegia.it\/product\/after-sales-navigator\/"},"modified":"2025-12-01T07:35:14","modified_gmt":"2025-12-01T06:35:14","slug":"asn25","status":"publish","type":"product","link":"https:\/\/shop.quintegia.it\/en\/product\/asn25\/","title":{"rendered":"After-Sales Navigator 2025"},"content":{"rendered":"\t\t
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After-sales is now a strategic pillar for dealerships, both as a source of profit and as a lever for consolidating customer relationships and strengthening loyalty. The evolution of the automotive sector, characterised by increasing competition and ever-higher customer expectations, requires careful and targeted evaluation of development strategies<\/strong>. <\/p>

The After-Sales Navigator 2025 study focuses precisely on the core business of after-sales<\/strong>, with the aim of providing useful stimuli and insights to dealerships to optimise this area<\/strong>. The proposed approach is inspired by the method that a consultant would adopt to support a dealership in optimising its after-sales service, through three fundamental steps: <\/p>

  • Performance<\/strong>, i.e. the measurement of specific KPIs that can guide strategic and tactical choices;<\/li>
  • Levers<\/strong>, which consist of analysing the degree of evolution of the main assets that contribute to the overall result;<\/li>
  • Actions<\/strong>, i.e. identifying the most relevant improvement initiatives for dealerships.<\/li><\/ul>

    These three steps apply across three key areas: supply, organisation and processes<\/strong>. The ultimate goal is to provide dealers with a practical tool to interpret after-sales dynamics, identify strategic priorities and implement concrete and targeted actions for growth. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\tSeptember 2025\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\tDigital (PDF)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    The After-Sales Navigator 2025<\/strong> study investigates the state and evolution of the after-sales business in dealerships, in a context where this sector increasingly represents a strategic pillar for margins, loyalty and growth. The study focuses on performance measurement, analysis of development levers and identification of improvement actions,<\/strong> through a proprietary framework developed by Quintegia. This edition provides an in-depth analysis of the dynamics of the sector, focusing on supply, organisation and processes<\/strong>, which are key elements for after-sales growth. The aim is to provide a practical tool to help dealers understand their strengths and areas for improvement, supporting operational and strategic decisions in a context of profound transformation. <\/p>\n

    Demo and Full Report available from october 2025<\/strong>.<\/p>\n","protected":false},"featured_media":52146,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[457,450,452],"product_tag":[],"class_list":{"0":"post-52180","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-457","7":"product_cat-documents-and-studies","8":"product_cat-documents-with-variations","10":"first","11":"instock","12":"sold-individually","13":"taxable","14":"shipping-taxable","15":"purchasable","16":"product-type-variable"},"yoast_head":"\nAfter-Sales Navigator 2025 - E-commerce Quintegia<\/title>\n<meta name=\"description\" content=\"Get exclusive insights into how Italian car dealers rate external financial services and long-term leasing providers, based on Quintegia\u2019s long-standing annual research.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.quintegia.it\/en\/product\/asn25\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After-Sales Navigator 2025 - 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