{"id":49902,"date":"2024-10-23T17:00:09","date_gmt":"2024-10-30T10:10:35","guid":{"rendered":"https:\/\/shop.quintegia.it\/product\/after-sales-navigator-2024\/"},"modified":"2025-12-01T07:35:10","modified_gmt":"2025-12-01T06:35:10","slug":"asn24","status":"publish","type":"product","link":"https:\/\/shop.quintegia.it\/en\/product\/asn24\/","title":{"rendered":"After-sales Navigator 2024"},"content":{"rendered":"\t\t
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The After-sales Navigator<\/strong> (ASN) analyzes the views of dealer owners and service managers and proposes an evaluation framework in order to provide useful stimuli for operators pe understand how to better move into after-sales, cope with the rapid changes taking place in the industry and strengthen their competitiveness.<\/p>\n

The framework <\/strong>in question focuses on three key elements of after-sales:<\/p>\n

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  • Business extension<\/li>\n
  • Customer experience<\/li>\n
  • Organization<\/li>\n<\/ul>\n

    Interestingly, fewer than one in three dealers now preside over these issues in a structured way, demonstrating that although the topics covered highlight interest the opportunities for operators to seize are numerous.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Respondents and Methodology:<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    ASN gathered the views of more than 250 owners and service managers<\/strong> through online surveys with targeted questionnaires. A sample that allowed us to quantify dealers’ perceived impact on opportunities in the aftermarket within an in-depth analysis full of valuable industry insights. <\/p>\n

    Specifically, the analysis includes:<\/p>\n

    Executive overview<\/strong><\/p>\n

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    • After-sales Navigator (framework)<\/li>\n
    • Future of after-sales<\/li>\n
    • Impact of the transition to electric<\/li>\n
    • Performance (composition turnover after-sales, workshop passes)<\/li>\n<\/ul>\n

      Business extension<\/strong><\/p>\n

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      • Body shop (current management, levers of attractiveness, barriers, repair types of interest, investment to start the business)<\/li>\n
      • Tires (current management, attractiveness levers, barriers, tire custody, tire acquisition)<\/li>\n
      • Ancillary businesses (current offerings of dealers)<\/li>\n
      • Accessories (current dealer offerings, e-commerce importance)<\/li>\n<\/ul>\n

        Customer experience<\/strong><\/p>\n

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        • Improve customer experience (more relevant services)<\/li>\n
        • Online experience (importance and current offerings)<\/li>\n
        • Dealer experience (current offer)<\/li>\n
        • Mode of intervention (current offer)<\/li>\n<\/ul>\n

          Organization<\/strong><\/p>\n

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          • People (turnover, profiles difficult to identify)<\/li>\n
          • Systems (AI use and scopes, most useful features for management software)<\/li>\n
          • Restoration used (current management, dedicated venue utility, attractiveness levers, barriers, work at external partners)<\/li>\n
          • Communication (effectiveness, most important channels, BDC role in after-sales)<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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            Product Information<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            \n\t\t\t\t\t\tItalian\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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            \n\t\t\t\t\t\tOctober 2024\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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            \n\t\t\t\t\t\tDigital (PDF)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            After-sales<\/strong> is becoming an increasingly crucial aspect of dealer strategies and activities, both in terms of profitability and in building relationships and customer loyalty. In particular, the uncertainties <\/strong>that characterize the industry today make it a real safe haven for operators. The study provides a detailed overview of the most relevant opportunities <\/strong>and issues for dealers, in terms of current management and interest in the various aspects that characterize the aftermarket. <\/p>\n","protected":false},"featured_media":49903,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[428,446,431,450,452],"product_tag":[],"class_list":["post-49902","product","type-product","status-publish","has-post-thumbnail","product_cat-428","product_cat-after-sales","product_cat-customers","product_cat-documents-and-studies","product_cat-documents-with-variations","first","instock","sold-individually","taxable","shipping-taxable","purchasable","product-type-variable"],"yoast_head":"\nAfter-sales Navigator 2024 - E-commerce Quintegia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.quintegia.it\/en\/product\/asn24\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After-sales Navigator 2024 - E-commerce Quintegia\" \/>\n<meta property=\"og:description\" content=\"After-sales is becoming an increasingly crucial aspect of dealer strategies and activities, both in terms of profitability and in building relationships and customer loyalty. 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